PRIVACY POLICY
What Information We Collect
When you send us a message (through a contact or commission form), we collect your name, email address, and any other information you choose to provide (e.g., project details).
We may also collect certain technical data automatically, such as your IP address and browser type, if your browser or device logs it when you visit our site.
How We Use Your Information
To respond to your inquiries (commissions, questions, or general contact).
To keep a record of communications in our studio (for project tracking).
To improve the website experience and understand how people interact with it.
Sharing & Disclosure
We do not sell your personal information.
We may share your data with third parties who help us run the website (for example, our email-hosting provider). These parties are not allowed to use your data for their own marketing.
Data Retention
We keep your contact form submissions for as long as necessary to handle your request or commission.
After that, we may archive or delete the data, unless legal or business needs require otherwise.
Security
We take reasonable steps to protect your information from unauthorized access or disclosure.
However, no method of transmission over the Internet is 100% secure — we can’t guarantee absolute security.
Your Rights
If you’re in certain locations (for example, the EU), you have rights under data‑protection law. You can ask to see the personal data we hold about you, correct it, or delete it.
You can also withdraw your consent for us to store or use your data, to the extent that this is feasible.
Cookies & Tracking
We may use basic analytics tools to see how visitors use the site.
We don’t use “track you around the internet” advertising cookies, unless you explicitly sign up for something that requires that.
Children
Our site is not directed to children under the age of 13, and we do not knowingly collect personal data from children under 13.
Changes to the Privacy Policy
We may update this policy from time to time. When we do, we’ll post the changes on this page.
Your continued use of the site after updates means you accept the new policy.
Contact
If you have any questions or want to exercise your privacy rights, please email: zablocki.ceramics@gmail.com
updated 11/2025Custom Work & Studio Policies
Lead Times
Our quoted lead times are estimates; we try our best to account for all factors, but we can’t predict everything. Lead times begin upon receipt of deposit and confirmation of final order details.
Please note: Shipping and transit times are not included in production lead time estimates.
Handmade Nature of Our Work
Each piece from Casey Zablocki Ceramics is individually handmade by Casey using natural materials and his unique process. Slight variations in size, glaze, color, texture, and form are inherent and celebrated as part of the work’s one-of-a-kind nature. These variations are not considered defects.
We do not accept returns based on natural variation in materials or craftsmanship. If you are not happy with your purchase for other reasons, please reach out — we’ll work with you to find the best solution.
Shipping & Delivery
Please inspect all shipments upon arrival. If an item arrives damaged, notify us at zablocki.ceramics@gmail.com within 48 hours with photos of the item and packaging.
Failure to report damages within this timeframe will be considered acceptance of the item “as-is.” Zablocki Ceramics is not responsible for lost or stolen packages.
Warranty
All pieces are crafted with care and guaranteed for 12 months against manufacturing defects only. This warranty does not cover:
Damage due to misuse, mishandling, or installation-related breakage
Natural wear and tear (chipping, staining)
Damage from harsh cleaning agents or improper care
Exposure to weather or non-residential environments
Custom modifications made after delivery
Any modifications void the warranty.
Storage Fees
If you cannot receive your order when it is ready, we can hold it for up to 10 days at no charge. After this, a storage fee of $10 per item per day will apply. Orders not released within 30 days will be transferred to offsite storage; additional storage and redelivery fees will apply.
Return Policy
Due to the handmade and custom nature of our work, all sales are final. Please review your order carefully before confirming, including measurements, specifications, and understanding of finishes.
International Orders
International customers are responsible for taxes, duties, and tariffs in their destination country.
Tax
Sales tax is collected for orders shipped to applicable states. Tax exemptions require valid documentation.
Care Instructions
For detailed care guides, please contact zablocki.ceramics@gmail.com. Handle each piece with care — they are made to be enjoyed, not abused.
Questions?
Drop a line anytime: zablocki.ceramics@gmail.com
updated 11/2025